This is good. Here is my question. What if your product is a passive usecase?? Something like a router or a switch in user's office or house? If user is touching it daily then it is a failure. Because the best product doesn't require for user to touch it. How do you identify different user types in that case?? Thanks.
This is good. Here is my question. What if your product is a passive usecase?? Something like a router or a switch in user's office or house? If user is touching it daily then it is a failure. Because the best product doesn't require for user to touch it. How do you identify different user types in that case?? Thanks.